Privacy Policy

In accordance with the General Data Protection Regulation (GDPR), we have implemented this privacy policy to inform you of the types of data we process about you. We also include within this notice the reasons for processing your data, how long we keep your data for and your rights regarding your data.

This Privacy Policy describes the way in which we deal with the information and data you provide to us to enable us to manage our relationship. Information may be provided via this website, telephone calls, emails or any other means.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Contents

1. Who we are
2. Data Protection Principles
3. Information we may collect from you
4. Ip Addresses
5. Cookies
6. Failure to provide data
7. Where we store your personal Data
8. Uses made of the information
9. Disclosure of your information
10. Your Rights
11. How long we keep your Personal Data
12. Changes to our Privacy Policy
13. Contacting Us

1. Who we are

The Partyman Company Ltd is a UK based company, with a registered office at Lee Valley Animal Adventure Park, Stubbins Hall Ln, Waltham Abbey, Essex, EN9 2EF which operates visitor attractions, childcare facilities and retail businesses. A list of our attractions and businesses that make up the Partyman group are available at (“Partyman Group”).

The entity in the Partyman Group is responsible for collecting information about you and is the Data Controller. There will be a single point of contact for all of the Partyman Group Data Controllers who can be contacted using the details set in section 13 below.

2. Data Protection Principles

Under GDPR, all personal data obtained and held by us must be processed according to a set of core principles. In accordance with these principles, we will ensure that:

1. processing is fair, lawful and transparent
2. data is collected for specific, explicit, and legitimate purposes
3. data collected is adequate, relevant and limited to what is necessary for the purposes of processing
4. data is kept accurate and up to date. Data which is found to be inaccurate will be rectified or erased without delay
5. data is not kept for longer than is necessary for its given purpose
6. data is processed in a manner that ensures appropriate security of personal data including protection against unauthorised or unlawful processing, accidental loss, destruction or damage by
7. using appropriate technical or organisation measures
8. we comply with the relevant GDPR procedures for international transferring of personal data

3. Information we may collect from you

• Your Personal Data is protected by the law. The law states that we can only process your Personal Data when there is a genuine reason to do so.
• We may collect and process the following data about you:
• Information that you provide by filling in forms on our website. This includes information provided at the time of registering to use our website, subscribing to our service, posting material or requesting further services. We may also ask you for information when you send us feedback regarding a experience or service provided by us.
• Details of the enquiries made with us, whether via the Website, telephone or other means
• If you contact us, we may keep a record of that correspondence.
• We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
• Details of transactions you carry out through our website and of the fulfilment of your bookings/membership including your credit/debit card details.
• Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
• Your name, address, telephone number and/or email address in order to contact you with details of your booking/membership or in the unlikely event that we need to contact you urgently about your booking/membership.

4. IP Addresses

We may collect information about your computer, including where available, your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual. Your IP address may also be used to diagnose problems with our server, monitor visitor traffic patterns and site usage to help us develop and improve our site further.

5. Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

6. Failure to provide data

Your failure to provide us with data may mean that we are unable to fulfil our requirements for entering into a contract with you. This could include being unable to offer you our full products and services.

7. Where we store your Personal Data

The data that we collect from you may be transferred to, and stored at, a destination within the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

8. Uses made of the Information

We use information held about you in the following ways:

• To ensure that content from our site is presented in the most effective manner for you and for your computer.
• To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
• To carry out our obligations arising from any contracts entered into between you and us.
• To allow you to participate in interactive features of our service, when you choose to do so.
• To notify you about changes to our service.

Your data will only be used if you have consented to this and we will not pass your details on to third parties for marketing purposes.

9. Disclosure of your information

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries.

We may disclose your personal information to third parties in the following circumstances:

• In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
• If The Partyman Company Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation.

10. Your Rights

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act.

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at [email protected]

11. How long we keep your Personal Data

Whenever your data is kept by the Partyman Group we will ensure that it is appropriately protected and only used for acceptable purposes. We will keep your data for the period that you are a customer or applicant.

If you are no longer a customer or applicant of The Partyman Company, we will keep your data for the minimum length of time required to comply with the purposes set out in this policy and relevant legal or regulatory obligations. Provided we do not have a legitimate interest to retain your details, you have the right to be forgotten and removed from our marketing material. You can contact us at [email protected] to confirm this.

12. Changes to our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

13. Contacting Us

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to [email protected]